Privacy Policy

1. Introduction

Bharosa Neuro Psychiatric Hospitals ("Bharosa", "we", "us", or "our") is committed to protecting the privacy and confidentiality of every individual who visits our website, uses our services, or enrols in the 90-Day Stress & Anxiety Programme ("the Programme"). This Privacy Policy explains how we collect, use, store, share, and protect your personal and medical information.

By accessing our website at renew.bharosahospitals.com or enrolling in the Programme, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you fill out the consultation form, contact us, or enrol in the Programme, we may collect:

• Full name
• Phone number
• Email address
• Age and date of birth
• Gender (if voluntarily provided)
• City or state of residence
• Preferred consultation mode (online or offline)

2.2 Health & Medical Information

As part of the Programme, our clinical team may collect:

• Primary mental health concern (stress, anxiety, depression, overthinking, sleep issues)
• Psychiatric assessment notes and diagnosis
• Therapy session records and progress notes
• Medical history, including co-morbid physical conditions (thyroid, diabetes, hypertension, etc.)
• Dietary information and nutritional assessments
• Medication history and current prescriptions
• Weekly assessment scores and progress tracking data

2.3 Technical Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited, time spent, and referral source
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Programme delivery: To provide psychiatric consultations, therapy sessions, nutritional planning, and daily programme management
• Care coordination: To enable your dedicated care team (psychiatrist, psychologist, nutritionist, general physician, and programme manager) to collaborate on your treatment
• Communication: To contact you regarding appointments, session reminders, programme updates, and follow-up care
• Progress tracking: To monitor your wellbeing through weekly assessments and daily check-ins
• Service improvement: To analyse anonymised, aggregate data to improve our programme and services
• Legal compliance: To meet our obligations under applicable Indian healthcare laws and regulations

4. How We Share Your Information

We take your privacy extremely seriously. Your information is shared only in the following limited circumstances:

4.1 Within Your Care Team

Your medical and personal information is shared among the members of your dedicated care team — psychiatrist, psychologist, nutritionist, general physician, and programme manager — solely for the purpose of providing coordinated care. This is essential for the multidisciplinary approach of the Programme.

4.2 With Your Consent

We may share your information with third parties only with your explicit written consent. For example, if you request us to share your treatment records with another healthcare provider.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if necessary to protect the safety of you or others.

4.4 We Never Sell Your Data

We do not sell, trade, or rent your personal or medical information to any third party for marketing or commercial purposes. Ever.

5. Data Security

We implement appropriate technical and organisational measures to protect your information, including:

• Encrypted communication channels for all online consultations and data transfers
• Secure storage of medical records with access restricted to authorised care team members
• Regular security audits and vulnerability assessments
• Staff training on data protection and patient confidentiality
• Secure disposal of records when no longer required for treatment or legal purposes

While we strive to protect your information using industry-standard measures, no system is 100% secure. If you suspect any breach of your data, please contact us immediately.

6. Data Retention

We retain your information for the following periods:

• Medical records: Retained for a minimum period as required under the Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations and applicable state healthcare laws (typically 3 years from the last date of treatment, or longer as legally required)
• Consultation form data: Retained for 1 year from the date of submission if you do not enrol in the Programme
• Website analytics data: Retained in anonymised form for up to 2 years

You may request deletion of your non-medical personal data at any time by contacting us (see Section 10).

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Essential cookies: Enable core website functionality (form submissions, navigation)
• Analytics cookies: Help us understand how visitors use the website (via Google Analytics) — this data is anonymised and aggregated

We do not use advertising or retargeting cookies. You can disable cookies through your browser settings, though this may affect website functionality.

8. Your Rights

As a user of our services, you have the right to:

• Access: Request a copy of the personal and medical information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your non-medical personal data (medical records are subject to legal retention requirements)
• Withdrawal of consent: Withdraw your consent for data processing at any time (this does not affect the lawfulness of processing carried out before withdrawal)
• Portability: Request transfer of your medical records to another healthcare provider

To exercise any of these rights, please contact us using the details in Section 10.

9. Children's Privacy

The Programme is available to individuals aged 12 and above. For patients under the age of 18, we require consent from a parent or legal guardian before collecting any personal or medical information. A parent or guardian must be involved in the enrolment process and will be kept informed of the treatment plan.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.