Terms of Service

1. Acceptance of Terms

By accessing the website at renew.bharosahospitals.com ("the Website") or enrolling in the Bharosa 90-Day Stress & Anxiety Programme ("the Programme"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, please do not use the Website or enrol in the Programme.

These Terms constitute a legally binding agreement between you and Bharosa Neuro Psychiatric Hospitals ("Bharosa", "we", "us", or "our"), a registered healthcare facility based in Hyderabad, Telangana, India.

2. Eligibility

• The Programme is available to individuals aged 12 years and above.
• Individuals under the age of 18 require consent from a parent or legal guardian to enrol.
• The Programme is designed for individuals experiencing stress, anxiety, overthinking, mild depression, and related conditions that do not require emergency psychiatric intervention or hospitalisation.
• Eligibility for the Programme is determined during the initial psychiatric assessment. Bharosa reserves the right to decline enrolment or recommend alternative treatment if the assessing psychiatrist determines that the Programme is not appropriate for the individual's condition.

3. Programme Description

The 90-Day Programme includes the following services, subject to the clinical assessment of the attending care team:

• Initial psychiatric consultation (online or offline)
• Assignment of a dedicated multidisciplinary care team: psychiatrist, psychologist, nutritionist/dietitian, general physician, and programme manager
• Up to 4 psychologist therapy sessions per month (12 sessions over 3 months), conducted online
• Personalised 90-day diet chart prepared by the nutritionist
• Physical health assessment and management of co-morbid conditions by the general physician
• Daily monitoring through a dedicated group managed by the programme manager
• Weekly progress assessments
• One complimentary copy of "Peace of Mind Formula" by Dr. Uday Kiran
• Post-programme follow-up guidance

The specific services provided may vary based on individual clinical needs as determined by the care team.

4. Free Consultation

The initial consultation offered through the Website is free of charge and carries no obligation to enrol in the Programme. The purpose of the free consultation is to understand your concerns and determine whether the Programme is a suitable option for you.

Submitting the consultation form on the Website constitutes a request for a callback. A member of our team will contact you within 24 hours (during business hours) to schedule the consultation.

5. Fees & Payment

• The Programme fee ranges from ₹15,000 to ₹20,000 for the full 3-month duration. The exact fee will be communicated to you during or after the initial consultation and will depend on the scope of services required.
• Payment terms, methods, and schedules will be discussed and agreed upon at the time of enrolment.
• Fees are non-refundable once the Programme has commenced, except as described in Section 6 below.
• Bharosa reserves the right to revise Programme fees. Any changes will not affect patients who have already enrolled at a previously agreed fee.

6. Cancellation & Refunds

• Before Programme commencement: You may cancel your enrolment and receive a full refund if you cancel before your first therapy session or within 7 days of enrolment, whichever comes first.
• After Programme commencement: If you wish to discontinue the Programme after it has started, refunds will be considered on a case-by-case basis. Any refund will be prorated based on the services already delivered.
• Clinical discontinuation: If the care team determines during the Programme that your condition requires a different level of care (e.g., hospitalisation or specialised treatment), the Programme may be discontinued and an appropriate refund will be issued.

7. Patient Responsibilities

By enrolling in the Programme, you agree to:

• Provide accurate and complete information about your health, medical history, and current medications
• Attend scheduled therapy sessions and consultations, or inform the team in advance if you need to reschedule
• Follow the treatment plan, dietary guidelines, and recommendations of your care team to the best of your ability
• Participate in daily group activities and weekly assessments as required by the programme manager
• Inform the team immediately of any worsening symptoms, adverse reactions to medication, or thoughts of self-harm
• Treat all care team members with respect and dignity
• Maintain the confidentiality of other patients in any shared group settings

8. Medical Disclaimer

The Programme is a structured mental wellness programme and is not a substitute for emergency psychiatric care. Please refer to our Medical Disclaimer for full details.

Outcomes vary from patient to patient. While the Programme is designed based on evidence-based practices, Bharosa does not guarantee specific results or outcomes.

9. Intellectual Property

• All content on this Website — including text, graphics, logos, icons, images, design, and layout — is the property of Bharosa Neuro Psychiatric Hospitals and is protected by copyright and intellectual property laws.
• The book "Peace of Mind Formula" by Dr. Uday Kiran is copyrighted material. The free copy provided to enrollees is for personal use only and may not be reproduced, distributed, or resold.
• You may not copy, reproduce, modify, distribute, or publicly display any content from the Website without prior written permission from Bharosa.

10. Website Use

• The Website is provided for informational and enrolment purposes. The information on the Website does not constitute medical advice.
• You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, or impair the Website.
• We strive to keep the Website accurate and up-to-date, but we make no warranties regarding the completeness or accuracy of the content.

11. Limitation of Liability

To the maximum extent permitted by applicable Indian law:

• Bharosa shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or participation in the Programme.
• Our total liability for any claim related to the Programme shall not exceed the total fees paid by you for the Programme.
• Nothing in these Terms limits our liability for negligence, malpractice, or any other liability that cannot be excluded or limited under applicable Indian law.

12. Confidentiality

All medical information shared during the Programme is treated as strictly confidential in accordance with our Privacy Policy and the medical ethics standards of the Indian Medical Council. Your personal and medical information will not be disclosed to any third party without your explicit consent, except as required by law.

13. Governing Law & Disputes

• These Terms are governed by and construed in accordance with the laws of India.
• Any disputes arising from these Terms or the Programme shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India.
• Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation and, if necessary, mediation.

14. Modifications to Terms

Bharosa reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Website or Programme after changes constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms of Service, please contact us: